Frequently asked questions

Below are many of the questions we often hear from customers.

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Magazines are distributed by American Publishers. Weekly publications usually take 4-6 weeks from the date the order is processed to begin arriving. Monthly publications take 6-8 weeks and Bi-Monthly is 8-12 weeks. These are normal timeframes, pre-Covid.

American Publishers is happy to reach out to the publisher for any of the magazine titles. Please contact them, toll free, at 800-284-9711 or email them at They are available M-F, 8am – 5 pm EST.

Your new subscription will start at the end of the current subscription. If it does not, please contact American Publishers at 800-284-9711 or email them at They are available M-F, 8am – 5 pm EST.

Cookies may be cooked from frozen or thawed state. Preheat oven (conventional) to 350*-375*. Space cookie pucks two inches apart. Bake until lightly browned, 10 to 12 minutes. Allow cookies to cool before removing. Do not spray pan! Cookies may be stored in refrigerator for up to two weeks, and then returned to freezer. Cookies can be enjoyed up to one year with freezer storage, or two weeks with refrigerator storage.

*Special instructions for Caramel Apple Cookie Dough

For best results:

  • Use parchment paper or cooking spray
  • Preheat oven to 325 degrees F
  • Bake 12 to 16 minutes
  • Let cool for 5 minutes in pan before removing

Actually YES!! Everything is pasteurized.

Go to the bottom of the Home Page of our website. Click on “All Brochures” link. You can view, download or print a copy. You may also contact the school or organization that is conducting the fundraiser and ask if they have extras. Need help? Go to the top of our home page menu bar and click on “Contact”. You can call, text, email or use the “Customer Assistance” form for submitting your brochure request.

You want to make your check out to the school or group you are working with.
(ex. East Elementary or Bob’s Bowling)

Not every school/group has to pay sales taxes. There are several factors in determining who pays sales tax. Sales tax laws vary by state, group size, location, and type of business. The best way to find out if you need to include sales tax is to contact your school/group. The person in charge of finances would be the best to speak with, but most school/groups know their tax status (ex. exempt).

This code identifies the individual group/school so we can accurately process, prepack, deliver and credit the school or group and seller.

  1. A lot of schools or groups enclose a Parent Letter with the brochure and order form. This letter usually has a section explaining online ordering. The school code is usually located within the section near the bottom of the letter.
  2. You may also contact the person in charge of the fundraiser (ex. PTO President, Coach, etc.)
  3. You may contact us through our “Customer Assistance” form under “Contact Us” at the top of this page.

They can deliver to both. You have Two Choices. You can place an order Online and Have them Shipped to Home. You can place an order online and have them shipped to School/Group

Select bulk packed frozen food items available online including Our Premiere Choice cookie dough, garlic cheese bread, chicken alfredo bread, pretzel dogs, beef sticks, egg rolls, soup, pretzels and brownie mix.

You may order any non-frozen products from our online store! Your seller and school/group will receive full credit towards their sales and prizes.

Check to make sure you have not included spaces or dashes when entering your card number. This is usually the problem. If you change this and still can’t order. Contact us through our “Customer Assistance” form under “Contact Us” at the top of this page.

Yes we do!! You would have to order a minimum of $85 worth of standard items to get free shipping. Otherwise there is a reasonable charge for shipping all other items. Many customers have suggested group ordering with multiple family, friends or co-workers to avoid this cost, and to encourage more online orders.

There are a few ways you may be able to get your order form. This depends on how the order forms were submitted to us. Here are your options for obtaining a copy of the order form.

  1. At the very bottom of most “Pack Slips” (The slip that came with your delivery, and details the items and quantity) there is a section that says “To View Order Form”. You will want to go to this website, and enter in the code. *This site may not have all order forms!
  2. If you could not find your form on the website, then you may contact the chairperson for your school or group. The chairperson would be the person in charge of the fundraiser (ex. Principal, PTO President, Coach, etc.). The chairperson should have a copy for their records.
  3. Contact us. You may contact us through our “Customer Assistance” form located under “Contact Us” at the top of this page. If we have your order form on file, then we can send a copy through e-mail, fax or mail.

The prize or award selection is located on your order form. We have two different types of order forms, so it may be located in different places. On one of our orders forms it states “Award” next to the sellers phone number section. You would fill your prize choice in here. On our other order form there is a “Prize Selection” section located at the top right hand corner of the page. You would fill your prize choice in here.

**We use several prize brochures, not all of them have a prize choice. Some automatically determine prize by number of items sold.

Please contact your group to determine if they have a "special day" to distribute prizes or rewards.***

***Many schools/groups do special Magic Show, BMX, Limo Ride, Pizza Party’s, Money Box Events, etc. These events are often at a later date due to scheduling. You would want to contact the school/group to find out specific dates of these events.

It is very important to make copies of your order forms before sending them! Please make sure to seal and tape your envelope, so it does not tear open!! Also when sending order forms, you want to write your school/group code on the outside, so we know whom they are for. You can get this code on any of your contract documents or by contacting customer service. You cannot fax or e-mail order forms to us directly, unless you have an arrangement made with your Rep. You can use any envelope and send the order forms in any method you desire (ex. mail, FED EX) to:

Order Processing

3421 Truax Court
Eau Claire, WI 54703


  2. Visit our website at
  3. Click on “CHAIRPERSON LOGIN” under the word “LOGIN” at the top right corner of our homepage.
  4. Enter your “CHAIRPERSON ID”__________, and then enter your “PASSWORD”_________. If you do not have this information, please contact you Sales Rep or Customer Service.
  5. The last “ACTIVITY” listed will be “VIEW/ENTER LATE ORDERS”, click on the word “CLICK”.
  6. This will bring up a page with your Customer Information. Find the “ADD STUDENT” button and click to begin.
  7. Please enter the student’s first and last name along with the prize information if you have it. Then enter the ITEM NUMBER and the QUANTITY of each item sold for that student.
  8. After all items have been entered for that student click on the “FINISH” button to complete the late order for this student.
  9. If you have another student’s order please click the “ADD STUDENT” button and repeat the process for each late order that you have.
  10. If you are finished entering orders simply click on the “EXIT” button.

Please remember that you may enter these late orders one at a time or all at once, one a day, or several a day, or as often as you need up until 13 days prior to the delivery date. All entered late orders will be included with the original delivery and will be included in the reports that you receive.